FAQ’S

Venue Hire
On the day of the event, the venue will open at 8am for pack in. You can discuss with the venue manager if you need to arrange earlier, there is a $100 + GST per hour fee for earlier pack in’s. Pack out is at the end of the event. The venue closes at 11.30pm and all guests offsite by midnight due to the venue being in a residential area. All hire costs include a venue manager onsite, WIFI and post event cleaning.

Once you have been quoted a price for the spaces you require, you have had a site visit, and you have confirmed you would like to go ahead with the booking. You will be sent a quote which will have the full venue hire, and estimated security charges. Once the quote has been accepted your booking is confirmed, and you will receive an invoice for 50% on both the venue hire and the security.


Can I bring in my own caterer?
We have a great range of caterers available as our suppliers that can service all types of food requirements. Unfortunately we do not permit self-catering or outside caterers. You may bring a cake which you can discuss with your caterers. Click here to view our catering partners
 
Can I bring in my own AV supplier?
We have three AV suppliers to choose from our suppliers list. We can advise who may be best suited to your event and introduce you. A few of our spaces have inbuilt sound systems and tv’s, we will discuss with you what is available and what needs to be bought in.

Do you supply tables and chairs?
A few of our spaces come furnished, Tulloch, Phar Lap and the Garden Bar. The Pavilion does not so your caterer can organise a quote for you, or we can assist with hiring of furniture from our suppliers.
 
Do you supply cutlery, crockery and glassware?
We have limited glassware which can be accommodated for a small event, otherwise this will be organised and hired through your caterer.

Heating?
The majority of our spaces have heating, however the Pavilion does not, so if being hired in colder months you would need to hire heating, which the team will book and oncharge to you. We do not allow you to bring heaters in, as we need them from our trusted suppliers, so they meet the heating standards.
 
Is there parking?
The venue boasts ample parking for guests. The security team will work to ensure guests park in the allocated spaces.
 
Who sets up?
Our suppliers are experts at setting up the venue! Let them take the worry away from you and your family and arrive to a completed space that meets your vision.
 
Can we set up the day before?
Absolutely but it is considered a hire so venue hire fees apply. Pack out is done at the end of the event with all suppliers collecting their equipment. Small items like florals and gifts can be arranged to collect the following day.

Can I host both a wedding ceremony and wedding reception in the venue?
Of course!

Are there noise restrictions?
As we are in a residential area we follow the good neighbour policy, and are respectful of our neighbours. Because of that bands and DJ’s are welcome, but we let you know which direction they need to be set up, and the last song is 11pm. We do not allow weddings Sunday – Thursday. The last dance is at 11pm, with guests departing by 11.30pm. With Auckland Council noise restrictions starting at 10pm our team work with your entertainment to make sure the levels are perfect.

Are there any decoration/styling restrictions?
If you are having work done at heights, you will need to hire an approved suppliers to carry out the work, and they can’t use any permanent fixtures, we can help you with the right supplier for what you would like to do. Marquees are permitted and we can advise the best spots. Candles are permitted as long as the candle wax is caught.

In the stables – we can’t have any candles, or glass (the horses welfare is paramount).

Confetti – just no plastic or rice – natural or dried flowers please.

Beverage
We are fully licenced and supply the bar staff. We have beverage packages available, but no BYO. If we don’t stock an item you are after talk to us and we can look at bringing it in.

If you require jugs of juice, water or other non alcoholic beverages on the tables, we will need to hire in the glassware and jugs for your event. This cost will be on-charged to you.


Security
Security is a requirement for your event, we base the number of guards based on your guest numbers. Your event manager will discuss the costs with you. Your event manager will discuss the costs with you and give you an estimated cost. This will be presented on the quote, and a 50% deposit will be required along with the 50% deposit on the venue hire.
Security is there to assist with parking as well as your guests safety and the venue.

Suppliers
We only allow the suppliers on our website at the venue.